Note: By creating an account or using the zbeen platform, you are deemed to have fully agreed to these Terms and Conditions.
1. Introduction & Eligibility
Zbeen is an online gaming platform providing entertainment gaming services for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between zbeen and its users. By accessing the platform, creating an account, or using any of our services, you are considered to have accepted these Terms.
We reserve the right to update these Terms and Conditions from time to time. Any changes will be published on this page, and registered users will be notified by email for significant updates. Continued use of the platform after changes have been made will be considered acceptance of the revised Terms.
2. Account Registration & Eligibility
To register on zbeen, you must meet the following requirements:
- You must be at least 18 years old.
- Online gaming must be legally permitted in the country where you reside.
- All information provided at the time of registration must be complete, truthful, and accurate.
- Each individual may only create one account.
- Keeping your account password confidential is entirely your responsibility.
Zbeen may request identity verification documents at any time. If verification is not completed, zbeen reserves the right to temporarily suspend the account.
Warning: Accounts registered with false information will be suspended and any remaining balance may be forfeited.
3. Bonus & Promotion Terms
Zbeen offers a range of bonuses and promotions. Each bonus comes with specific terms that must be read and understood before acceptance.
Welcome Bonus
New members may receive a welcome bonus on their first deposit. A specific wagering requirement must be met before this bonus can be withdrawn. Any winnings generated using bonus funds are subject to the applicable conditions before becoming withdrawable.
Cashback & Reload Bonus
Weekly or monthly cashback offers depend on your specific play history and minimum deposit requirements. Each promotion has its own validity period, and any unused bonus will expire at the end of that period.
Any attempt to claim bonuses by creating multiple accounts will result in all accounts being closed and all bonuses being forfeited.
4. Deposit & Withdrawal Policy
The following rules apply to all deposits and withdrawals on zbeen:
- Only payment methods registered in your own name may be used.
- Deposits or withdrawals through third-party accounts are strictly prohibited.
- Identity verification (KYC) must be completed before any withdrawal can be processed.
- A minimum withdrawal amount applies — see the cashier page for details.
- Suspicious transactions may be temporarily held for review.
Processing Time: Withdrawal requests are typically processed within 24–72 hours. Pending verification may extend processing times.
5. Prohibited Activities
The following activities are strictly prohibited on the zbeen platform:
- Using bots, scripts, or automated software to play games.
- Attempting to manipulate game outcomes.
- Harassing or defrauding other users.
- Money laundering or any form of illegal financial transactions.
- Attempting to hack or gain unauthorized access to zbeen's systems.
- Creating multiple accounts to claim bonus benefits.
Consequences: Involvement in any of the above activities may result in permanent account closure, balance forfeiture, and legal action.
6. Responsible Gaming
Zbeen believes gaming is entertainment, not a source of income. We genuinely care about the well-being and peace of mind of our users. That's why we offer the following features:
- Deposit limit-setting tools.
- Options for temporary or permanent self-exclusion.
- Session time reminders.
- Referral to professional support services.
If you're experiencing any issues related to gaming, please contact our support team or visit the Responsible Gaming Visit the page.
7. Intellectual Property & Content
All content on the zbeen platform — including logos, designs, game interfaces, text, and graphics — is protected under the intellectual property rights of zbeen or its respective licensors. Copying, distributing, or modifying this content without prior authorization is strictly prohibited.
8. Limitation of Liability
Zbeen is committed to delivering the highest quality of service. However, zbeen will not be held directly liable for service disruptions caused by technical issues, third-party failures, or other unforeseen circumstances. We will make every effort to resolve any issues as quickly as possible.
9. Dispute Resolution
If you have a dispute or complaint, please contact our support team first. We aim to resolve most issues within 7 business days. If a resolution cannot be reached, an established alternative dispute resolution process will be followed.
10. Termination & Account Closure
You may request to close your account at any time through our support team. All pending withdrawals will be processed before the account is closed. zbeen also reserves the right to close an account without notice in the event of a serious breach of these Terms.