Note: By using the zbeen platform, you agree to this Privacy Policy. Please read it carefully.
1. Introduction
Zbeen is a trusted online gaming platform committed to providing a safe and enjoyable experience for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how zbeen collects, uses, stores, and shares your personal information.
This Policy applies to the zbeen website, mobile app, and all our digital services. We may update it at any time. You will be notified by email at your registered address if significant changes are made.
2. What Information We Collect
Zbeen only collects information that is necessary to operate the platform properly and provide you with a better experience. The details by category are below:
Information Provided Directly
- Name, date of birth, and nationality
- Email address & mobile number
- Residential Address
- Payment method details (card numbers stored securely via gateway)
- Identity verification documents (national ID, passport, etc.)
Automatically Collected Information
- IP address & device information
- Browser type and version
- Page visit logs and session duration
- Gaming history & transaction records
- Cookies & similar tracking technologies
Security Assurance: Full payment card numbers are never stored on zbeen's servers. All card payments are processed through a PCI DSS certified payment gateway.
3. Why We Use Your Information
Collected data is used for the following purposes:
| Purpose | Data Used | Legal basis |
|---|---|---|
| Account creation & management | Name, email, date of birth | Contract performance |
| Payment Processing | Payment details, transaction records | Contract performance |
| Identity Verification (KYC) | ID documents, address | Legal obligation |
| Fraud Prevention | IP, device, log data | Legitimate Interest |
| Customer support | Contact information, history | Contract performance |
| Promotional Messages | Email, mobile | Consent |
4. Information Sharing & Third Parties
Zbeen never sells or rents your personal information. However, limited data may be shared in specific circumstances:
- Payment Processor: Information required to complete transactions.
- KYC Partner: Trusted third-party provider for identity verification.
- Legal authorities: In response to a court order or request from a regulatory authority.
- Technology Service Provider: For hosting, security, and analytics services.
All third parties operate under strict confidentiality agreements and may only use data for the specified purpose.
Warning: If anyone requests your information claiming to be from zbeen and something feels off, contact our support team directly.
5. Cookies & Tracking Technologies
Zbeen uses cookies to keep the website and app running smoothly. Cookies are small files stored in your browser that help us remember your session.
Types of cookies we use
- Essential cookies: Essential for login sessions and security.
- Functional cookies: Remembers your preferences and language settings.
- Analytics cookies: Collects anonymized data to improve site performance.
- Marketing Cookies: Used to show relevant offers; opt-out available.
You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit some platform features.
6. Data Retention Period
Zbeen does not retain your data longer than necessary. The general rules are:
- All data is retained for the duration of your active account.
- After account closure, certain data may be retained for up to 5 years to meet legal obligations.
- Marketing data is deleted as soon as consent is withdrawn.
- Log and security data is generally retained for up to 90 days.
7. International Data Transfers
Zbeen may use international server infrastructure. If your data is transferred to another country, it remains protected under internationally recognized data security standards, with the same level of safeguards in place.
8. Information of Minors
Zbeen strictly prohibits use of the platform by anyone under 18. We do not knowingly collect data from minors. If such data is collected by mistake, it will be deleted immediately.
9. Security Measures
Zbeen uses multiple layers of security to keep your data protected:
- TLS/SSL encryption — applied to all data in transit.
- AES-256 encryption — applied to all data at rest.
- Two-Factor Authentication (2FA) — to keep your account secure.
- Regular security audits and penetration testing.
- 24/7 system monitoring and detection of unusual activity.
You can help too: Use a strong password, never share it with anyone, and be cautious when logging in over public Wi-Fi.
10. Policy Changes
Zbeen may update this Privacy Policy from time to time. Any significant changes will be posted on this page and notified to your registered email address. Continued use of the platform after changes have been made will be considered acceptance of the updated Policy.